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What form of payments do you accept? |
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It accepts Visa, American Express and Discover cards for making payment of your online orders. Beside this we also entertain wire transfers in case you are unable to use your credit cards for any reason. |
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Can I make a change after I've placed my order? |
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No changes may be made once an order is submitted. Our system is designed to accept orders and get them executed as soon as possible. As a result, we are unable to cancel or make any changes in already placed order. So you are advised to select and place your order with utmost care. |
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Where can I look for the information about the order I placed? |
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Order Confirmation email will give you all the details about the price of each item, applicable taxes, shipping charges and your order number. |
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“I saw a style in a magazine” can I order it from OnlyGowns? |
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Yes, we will try our best to get it for you. Please give us your name and phone number and/or email address as well as the name of the magazine, the page no. where the style appears, and a style code with the name of the manufacturer of the style. Please tell us your size and color choice and the probable date you need this style to be shipped at your door-step. This information will be emailed to our personal shoppers, who will contact you and let you know, if they were successful in finding the exclusive style for you or not. |
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Is ordering online secure? |
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To guarantee that your order is secure and to protect your privacy, CCavenue our payment processor provide Secure Socket Layer (SSL) which utilizes 128 bit encryption. Once CCavenue receive your order, it is decoded and then processed. |
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I'm responding to an email that you sent me stating Address or Zip bad. What do I do? |
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The billing information that you provided on your order does not match the information in file at your bank for your credit card. Provide us with the billing address on your last credit card statement or provide us with a DIFFERENT credit card with correct billing address. |
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How long will it take to receive my order? |
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When you place your order, your payment is processed by CCavenue- our payment processor. Usually in less than 48 hours after ordering, we confirm about your payments final approval by sending you a confirmation email. The order is then shipped via an express shipment- DHL, which takes eight to fourteen business days to reach at your door-step. |
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Why do I need to register? |
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To help us assist you better in future, please register as a customer on our site. Simply access, “Customer Login section” on the Home page and be our registered member to avail our services. |
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“My package arrived damaged”. What do I do? |
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If you receive a package that is damaged, DO NOT DISCARDS the box or the contents. Please contact immediately at 1-888-335-6123. We will file a claim on shipment service. |
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Can I order by phone or fax? |
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No, we do not provide this facility, but in case of any queries you can certainly call our customer care department at 1-888-335-6123. You can use our secure online shopping cart to order any time anywhere. |
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Is my personal information kept private? |
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Yes. We realize the importance of protecting the privacy of personal and financial information of its revered customers. We know that the information you choose to share with us is extremely personal and confidential. We do not believe in selling, renting or disclosing clientele name, address, email address or any other personal information to other entity. We understand the frustrations of junk mail and hence adhere to this promise strictly. |
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How will I know my order was sent? |
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We will send you an email with a tracking confirmation link in order to track you package once it has been shipped. If you have not received an email tracking confirmation email, then your order is still being processed.
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How can I contact if I have any more questions? |
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Simply contact our Customer Care Department, seven days a week, at 1-888-335-6123 for more details. You can also send an e-mail at customersupport@OnlyGowns.com |
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Can I use a different ship to name, phone number and address than my bill to name, phone number and address?
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Yes. You can. However your order will be subject to delay. In order to ship to a different address than the bill to address, we need to contact the bill to person by phone for approval. Once we get this approval, we contact the credit card issuing Bank for name and address verification. Once these two steps are complete, your order is shipped. We follow this procedure in order to provide necessary security to your credit card. |
